Operators handled last week’s wildfires on Rhodes “as well as anyone could expect”, according to Abta director of legal affairs Simon Bunce, although industry lawyers expect some disputes over refunds and warned firms to be aware of chargebacks.

Bunce noted: “We had very few calls from customers – generally a sign members are dealing well with an issue. We get calls if customers are unhappy.”

Travlaw senior partner Matt Gatenby agreed, saying: “Companies seem to have done what they should.” But he added: “There are some unhappy people who had to leave hotels at short notice, leave belongings and sleep in makeshift beds.”

More: Greece reveals plans to boost Rhodes tourism following wildfires

Farina Azam, partner at law firm Fox Williams, explained: “Where clients were evacuated, they would be entitled to a partial refund, and a full refund if they had none of their holiday.”

Where customers lost personal belongings in an evacuation, she said: “We would refer people to their travel insurance.”

For those due to travel to Rhodes, Bunce pointed out: “A wildfire is an ‘extraordinary and unavoidable’ circumstance. It doesn’t give a customer a right to cancel if their holiday could carry on with minor changes. A customer who chose to cancel [in those circumstances] wouldn’t have a right to a refund.

“But if the holiday couldn’t go ahead and an alternative wasn’t acceptable, they would be entitled to a full refund.”

Azam agreed: “It would not be enough for a customer to cancel on the basis of what they saw on the news.”

Gatenby noted only part of Rhodes was affected and said: “If an operator can deliver the services contracted, there is no reason a client can’t go.”

Bunce warned: “There will be customers who didn’t want to go and argue to get their money back, and cases may end in alternative dispute resolution (ADR).” He said negotiations over refunds where holidays were cut short could also end in ADR, adding: “I would expect to see disputes come through in September-October.”

Azam also expects “claims from some customers wanting to cancel when they saw media reports of wildfires and expecting a refund”.

Gatenby noted: “We’ve been advising clients to keep an eye on chargebacks. Customers might be booked to travel, not fancy going and initiate a chargeback [to reverse a card transaction].”

Tokyo Transport Guide

Tokyo has developed a dense network of metro, train and bus lines that serve the Greater Tokyo area. As Tokyo is a very busy city, the public transport is the best way to get around the city. With the multilingual signage and instructions, the public transport is very accessible for tourists.

The rail network dominates the public transport in Greater Tokyo. There are several companies which operate the most extensive rail network in the world. The 13 metro lines cover central Tokyo, especially the area inside the Yamanote circle, around Ginza and east of the loop line. The busiest stations are Shinjuku Station, Ikebukuro Station and Shibuya Station.

JR East is the largest railway company in the world. It provides most of the railway traffic in Tokyo, as well as, to other destinations in Japan. There are several other companies that provide commuter train service to the nearby area. The Shinkansen (Bullet Train) is fast train service that connects the major cities in Japan. The travel time from Osaka/Kyoto to Tokyo is about three hours.

The bus network is not heavily used in the city centre. It's more convenient for places outside the central area. They are not as frequent as the trains, but they are a good alternative if you want to avoid the crowds.

Tokyo Narita International Airport (NRT) is the main one serving Greater Tokyo. It is located on the border between Narita and Shibayama, around 60 km from Tokyo. There are regular train, bus, taxi and private airport transfer services to Tokyo and the surrounding area.

Narita Airport is served by express and commuter trains. Narita Express is connected to Tokyo Station via the Narita and Sobu lines. The suburban JR rapid service train follows the same route to Tokyo Station with several intermediate stops which makes the travel time longer. Keisei provides train services to central Tokyo and the suburbs, as well.

Regular bus services run from Tokyo Narita Airport to the Tokyo City Air Terminal, major hotels and railway stations in the Greater Tokyo Area. Buses are generally slower than trains because of the traffic conditions. An overnight bus service to Kyoto and Osaka is available, as well.

The airport taxi service in Tokyo is fast and reliable. They charge by the meter and additional charges may apply for night rides.

To stay away from the crowds, it's best to book a private Tokyo Narita airport transfer with us. Our premium service includes a door-to-door airport transfer in comfortable and luxury vehicles at fixed cost. The English-speaking driver will meet you at the arrivals gate and take you directly to your hotel, and we hope you enjoy the airport transfer from Tokyo Narita Airport to Tokyo city centre.

Tokyo Haneda Airport (HND) is the second one that serves Greater Tokyo. It is located closer to the city centre, around 14 km. There are regular train and bus lines that run to Tokyo. The latest prices for a private airport taxi from Tokyo Haneda Airport to Tokyo city centre are on the link.

In Japan, we offer private transportation in Kyoto and Osaka.

door to door

Professional chauffeurs all over Japan offer you a stress-free solution for traveling between cities.

airport shuttle

Choose our cost-effective shared airport shuttle to travel between your hotel and the airport, so your Japan vacation can start off easy.

airport transfer

With extra wait time and flight tracking in case of delays, our service is optimized to make every airport transfer a breeze.

By the hour

Enjoy the quality of a traditional chauffeur and the convenience of a ride within minutes of your appointment

Why Choose BB-Trip

We are the longest in Japan and have been loved by the most customers, so we can offer a higher-grade hire service because we have a proven track record.

In 50+ cities/airports

We cover almost every corner of Japan through more than 30 cities and more than 10 airports.

Flexible Payment

You can easily make secure payments via PayPal, VISA, Master Card, etc.,

Safe Drive

Our drivers are carefully screened and receive special instructions in customer etiquette.

Free Cancellation

You can simply cancel the reservation and receive a full refund within 24 hours.


We are always ready to support you anytime you need.


We are always ready to meet your needs at the highest quality.

we are happy to take your order
(+81) 50-5865-9177

Our Fleet in Tokyo


Toyota Crown (Non English Driver)


Toyota Crown (Non English Driver)


Toyota Crown (Non English Driver)


Toyota Crown (Non English Driver)


Toyota Crown (Non English Driver)


Toyota Crown (Non English Driver)

All-inclusive pricing

Count on all-inclusive rates — that's all taxes, tips, and tolls — confirmed before booking.

Seamless airport travel

Relax with 1 hour of complimentary wait time and flight tracking.

Travel on your terms

Stay flexible and in charge of your schedule. It’s quick and easy for you to cancel or make changes to any ride.