Japan's largest ground transportation platform

Destinations covered include Japan, Korea, Hong Kong, Macau, China Mainland, Taiwan, Singapore, Malaysia, Indonesia, Thailand, Vietnam, Hawaii, Guam, etc.7X24H Service.
Asia Airport Private Transportation Service | Japan Airport Taxi | BBTrip - Book any private transportation from Haneda or Narita International Airport in Japan to Tokyo's 23 wards or Yokohama. Cheap and reliable service. Last minute bookings accepted. Japan-wide pick-up service and hourly chartered car service.Airport taxi Japan

Transport Providers

For our valued partners

What should I do if a customer requests a child seat? What should I do if a customer requests an additional stop which increases the price of the booking? How can I get more bookings? We have received 2 or more identical bookings. What should we do? What should I do if the pick-up or drop-off address is unclear?

If a customer requests a child seat, please contact us at +81 (50) 5865 9177  to let us know:

  • Any additional charges for this
  • If it’s mandatory in your area for taxis to be equipped with a suitable child seat
  • If you can provide a child seat for the journey

We will then contact the customer to ask if they are happy with the additional fee and keep you updated with their response.

At the moment it is not possible to include the option to add any extra items at the time of creating the booking due to different laws, regulations, availability and prices in different countries.



As soon as you receive the booking, please call our customer success +81 (50)-5865-9177 so we can confirm the additional cost with the customer.

If you cannot get through to the phone line, you could either fulfill this request for free, or continue the journey with the planned stop


Our website shows the cheapest available ride for the journey that the customer wants to make. You can usually achieve more bookings by reducing your rates, comply with driver events or lead-time (i.e. being able to take bookings with 2 hours’ notice), or by operating over a further distance. If you’d like to explore these changes further, or let us know about any other updates to your account, please email our account manager at  jenny@bb-trip.com

If you receive duplicate bookings, please contact us so we can confirm that the customer requires both bookings. If we’re unable to confirm this, we would expect you to treat the bookings as valid and provide the vehicles as requested.

Contact us at: booking@bb-trip.com

Please contact us as soon as possible so we have enough time to contact the customer. If the pick-up date is within 48 hours, call our customer success team at +81 (50) 5865 9177 as we can’t guarantee a response to your email before the journey is due to take place.

If we do not get back to you in time or the booking is imminent, you can decline the booking if the address is not readable. Please ensure you select the correct reason for decline when doing so.

During the Journey0

For our valued partners

What should I do if a customer requests a child seat? What should I do if a customer requests an additional stop which increases the price of the booking? How can I get more bookings? We have received 2 or more identical bookings. What should we do? What should I do if the pick-up or drop-off address is unclear?

If a customer requests a child seat, please contact us at +81 (50) 5865 9177  to let us know:

  • Any additional charges for this
  • If it’s mandatory in your area for taxis to be equipped with a suitable child seat
  • If you can provide a child seat for the journey

We will then contact the customer to ask if they are happy with the additional fee and keep you updated with their response.

At the moment it is not possible to include the option to add any extra items at the time of creating the booking due to different laws, regulations, availability and prices in different countries.



As soon as you receive the booking, please call our customer success +81 (50)-5865-9177 so we can confirm the additional cost with the customer.

If you cannot get through to the phone line, you could either fulfill this request for free, or continue the journey with the planned stop


Our website shows the cheapest available ride for the journey that the customer wants to make. You can usually achieve more bookings by reducing your rates, comply with driver events or lead-time (i.e. being able to take bookings with 2 hours’ notice), or by operating over a further distance. If you’d like to explore these changes further, or let us know about any other updates to your account, please email our account manager at  jenny@bb-trip.com

If you receive duplicate bookings, please contact us so we can confirm that the customer requires both bookings. If we’re unable to confirm this, we would expect you to treat the bookings as valid and provide the vehicles as requested.

Contact us at: booking@bb-trip.com

Please contact us as soon as possible so we have enough time to contact the customer. If the pick-up date is within 48 hours, call our customer success team at +81 (50) 5865 9177 as we can’t guarantee a response to your email before the journey is due to take place.

If we do not get back to you in time or the booking is imminent, you can decline the booking if the address is not readable. Please ensure you select the correct reason for decline when doing so.

During the Journey

FAQs for our valued customers.

What’s included in the price? How do I pay for my booking? How can I get a receipt or invoice for my booking? I’m due a refund to an expired card or account that has closed. What should I do? What is your cancellation policy? I’m having trouble changing my booking online. What should I do? Can I change the type of vehicle I’ve booked? The number of people I’m travelling with has changed. What should I do?

We offer an Economy airport pick-up service in some destinations, which allows you to keep the cost of your transfer down by removing the costs associated with the Meet & Greet service.

Amendments to your journey and special requests may incur an additional cost.

We don’t charge any fees for payments by credit or debit card.

If you choose to pay in a different currency to your bank account or credit card, you may be charged by your provider.

There are several different types of service you can book with BB-Trip.com, all of which are fully inclusive of all taxes, fees, gratuity, and toll road charges.

If you book an airport pick-up that includes Meet & Greet, your fare also includes flight tracking and a 45-minute waiting time calculated from the time your flight arrives. For non-airport pick-ups, we allow 15 minutes waiting time, calculated from the scheduled pick-up time.

All of our private transport services are pre-paid, which means you pay online at the time of booking.

Payment is secure, and we accept most major credit cards, debit cards and paypal.

If there is a problem with the payment process, please contact CS team: booking@bb-trip.com

Receipt: Please visit ()… to print your receipt

VAT invoice: Please send your request and information (company name, tax code, address, email, booking ID, booking date) to finance@bb-trip.com to issue a VAT invoice (only for entity).

If your card is no longer active: 

The refund should still arrive in your account. If this hasn’t appeared after 7 working days, please contact your bank or card provider for further assistance.

If you no longer have an active account with your bank or card provider:

Please contact them directly to claim your funds, because the refund have been redirected to them.

It’s free to cancel your trip during your free cancellation period. Your trip can be cancelled easily using the my booking part of the site. The length of your free cancellation period varies depending on the service you book. We’ll explain the cancellation policy during the booking process and again in your confirmation email.

Please note, we cannot accept cancellation requests sent by email.


If you’re due to be picked up in the next 24 hours: 
 Please call us, as it may be too close to your pick-up time to make a change. We may be able to update your booking, but can’t guarantee this at short notice.

If you’re due to be picked up in the next  2-3 days: 

It may be easier to cancel and make your booking again.

If your pick-up is more than 3 days away:

Get in touch using our online contact form.

If you’re due to be picked up within the next 24 hours, please call us. We may be able to make this change, but can’t guarantee this at short notice.

If your pick-up time is more than 24 hours away, please cancel and rebook with the right vehicle type for your group.


If you need a different type of vehicle, and you’re due to be picked up in the next 24 hours, please call us. We may be able to make a change, but can’t guarantee this at short notice.
If you need a different type of vehicle, and your pick-up time is more than 24 hours in advance , please cancel and rebook with the right vehicle type. As you’re within the free cancellation period, you won’t be charged for cancelling.


I cannot find my driver. What should I do? Where can I find my driver’s contact details? What should I do if I’m going to be late? Who should I contact if I’ve left personal belongings in the vehicle? How much luggage can I bring? What happens if my flight is early or delayed? What is a Meet & Greet service? I’m travelling in a group, but we’re landing on different flights. How can I book this? The journey did not take place The driver or transfer company does not pick up the phone

Your pick-up instructions will tell you where to go, and you’ll have a phone number for your driver. The driver will be able to get in touch with you too, so switch your phone on once you land and keep it to hand. You can also find information about your journey on our handy pick-up companion page. We’ll send you a link to this page via text shortly before your journey. Most trips go ahead without issue, but our help center team is available if you need them.

In case you don’t find the driver please call us immediately. You can find our phone number on your confirmation email. If you organize alternative transport without communicating it to us we will be released from our obligation to provide the service and no amount will be refunded.

If the driver of your private transfer cannot reach you, he will call the mobile phone number provided by you during the booking process. Please make sure you travel with that mobile phone and that it is on. If he cannot reach you at the phone number provided, we will not be able to provide the service and no refund will be made.


We’ll send you the details of your driver as soon as they’re assigned to your booking. 

If you want to get in touch on the day, you can do this easily using our pick-up companion. Just look out for a text with a link to this page nearer your journey, and scroll down to the contact options.



We list luggage capacities for every vehicle that appears in your search results. Generally, these vehicles can carry between 2 and 16 suitcases, if each suitcase measures 63cm high, 36cm wide, and 21cm deep.


If you’re being picked up from an airport : 

Your driver will track your flight and wait for at least 930 minutes once you land – even if your flight is delayed. If you still need more time after this, we recommend that you call the driver to see if they can extend your waiting time. You’ll find their contact information on your driver details email. 

If you’re being picked up from  somewhere else: 

Your driver will wait for at least 30 minutes from the pick-up time. If you need more time than this, we recommend that you call the driver to see if they can extend your waiting time. You’ll find their contact information on your driver details email.



If your flight is canceled, our normal cancellation policy will apply. You can find details on this in our Terms and Conditions. It is usually possible to claim back the cost of your transfer either from your airline or your travel insurance. Please get in touch with us if you need any information about your booking to help make your claim.



If you’ve booked a Meet & Greet or a Desk Service, we’ll track your flight and adjust your pick-up time automatically according to your actual arrival time.


Remember: make sure you provide the flight number when booking, if you’ve already booked then contact us via WhatsApp +818091166088 or Chatbox on Website bb-trip.com to tell us your flight number or details.


Once your flight has landed, your driver will wait for 45 minutes, giving you plenty of time to pass through security and claim your baggage. We’ll send you your driver’s phone number via text message and email when you land, so If it looks like it’s going to take longer than 45 minutes to get to the Arrivals hall, you can let them know.


Remember: after the 45 minutes are up, your driver may leave if they have not been informed of a delay.


If you’ve booked an Economy Service, simply follow the instructions in your confirmation email once you’ve landed. If you need help, use the emergency contact number we’ll send you via email and text message when you land.



Give us your flight number when you book (or enter the airport you’re flying from) and we’ll adjust your pick-up time automatically if needed. Whether your flight is on time, early or late, we’ll be there as scheduled and we’ll wait up to 45 minutes after your flight arrival time – plenty of time for you to get through security and collect your bags.



When booking, we’ll ask you to provide a flight number. Please add the one for the flight that is landing last. 

If one of the other flights are unexpectedly delayed, the driver will not be aware of this, and it may cause the driver to miss you.




If the transfer service provider does not show up at the predetermined airport meeting point 20 minutes after the official landing time (according to airport arrivals) or other pick-up addresses and cannot be contacted by telephone, the client can arrange a taxi or public transfer. The extra costs involved will be refunded to the client on behalf of the transfer service provider by BB-Trip after receiving the transfer receipt from the client.




Can’t reach your driver or transfer company? Call our Customer Success at +815058679177 and we will immediately assist you.  




I cannot find my driver. What should I do? The driver or transfer company does not pick up the phone

Your pick-up instructions will tell you where to go, and you’ll have a phone number for your driver. The driver will be able to get in touch with you too, so switch your phone on once you land and keep it to hand. You can also find information about your journey on our handy pick-up companion page. We’ll send you a link to this page via text shortly before your journey. Most trips go ahead without issue, but our help center team is available if you need them.

In case you don’t find the driver please call us immediately. You can find our phone number on your confirmation email. If you organize alternative transport without communicating it to us we will be released from our obligation to provide the service and no amount will be refunded.

If the driver of your private transfer cannot reach you, he will call the mobile phone number provided by you during the booking process. Please make sure you travel with that mobile phone and that it is on. If he cannot reach you at the phone number provided, we will not be able to provide the service and no refund will be made.


Can’t reach your driver or transfer company? Call our Customer Success at +815058679177 and we will immediately assist you.