Hi, how can we help you?
serivces
Focused On Safety, Wherever You Go
Our mission is to make passenger transportation easier for everyone by providing them with a reliable, efficient, and user-friendly technology platform.
My booking
Can I cancel my booking?
You can cancel your ride up to 24 hours before pick-up. Most rides can be canceled easily as long as the driver has enough notice. To find out how much notice you need to give, check your booking confirmation.
If your travel plans have changed, so can your booking. Head to ‘My booking’ to change:
- When you get picked up, and
- Flight number
- Minor corrections to the pick-up and drop-off points
- Your passenger details
It’s easy to change your booking online. Just log in to the ‘My Booking’ section of our website and follow the instructions to edit your booking. Or Contact our Customer Service +81 50 5865 9177
All of our private transport services are pre-paid, which means you pay online at the time of booking. Payment is secure, and we accept most major credit cards and debit cards.
You can cancel your ride up to 24 hours before pick-up. Most rides can be canceled easily as long as the driver has enough notice. To find out how much notice you need to give, check your booking confirmation.
f.a.q.
I cannot find my driver. What should I do?
Your pick-up instructions will tell you where to go, and you’ll have a phone number for your driver. The driver will be able to get in touch with you too, so switch your phone on once you land and keep it to hand. You can also find information about your journey on our handy pick-up companion page. We’ll send you a link to this page via text shortly before your journey. Most trips go ahead without issue, but our help center team is available if you need them.
In case you don’t find the driver please call us immediately. You can find our phone number on your confirmation email. If you organize alternative transport without communicating it to us we will be released from our obligation to provide the service and no amount will be refunded.
If the driver of your private transfer cannot reach you, he will call the mobile phone number provided by you during the booking process. Please make sure you travel with that mobile phone and that it is on. If he cannot reach you at the phone number provided, we will not be able to provide the service and no refund will be made.
You should’ve received a booking confirmation email almost immediately, if you can’t see it in your inbox, check your spam or junk folder. If your confirmation email has not arrived, please use our contact form to let us know.
If you’re being picked up from an airport:
Your driver will track your flight and wait for at least 45 minutes once you land – even if your flight is delayed. If you still need more time after this, we recommend that you call the driver to see if they can extend your waiting time. You’ll find their contact information on your driver details email.
If you’re being picked up from somewhere else:
Your driver will wait for at least 15 minutes from the pick-up time. If you need more time than this, we recommend that you call the driver to see if they can extend your waiting time. You’ll find their contact information on your driver details email.
If your card is no longer active:
The refund should still arrive in your account. If this hasn’t appeared after 7 working days, please contact your bank or card provider for further assistance.
If you no longer have an active account with your bank or card provider:
Please contact them directly to claim your funds, because the refund have been redirected to them.
Travel issues
I left an item in the car
First, please contact the driver directly and inform him of what has happened. You can find the telephone number in your email. Please reported this via our email:Info@bb-trip.com. We will do everything we can to get your lost luggage back to you, either to your place of residence, or to your home address. Please note that any fees incurred will have to be paid before the luggage is sent back to you by courier.
If you’ve booked a Meet & Greet or a Desk Service, we’ll track your flight and adjust your pick-up time automatically according to your actual arrival time.
Remember: make sure you provide the flight number when booking, if you’ve already booked then contact us via WhatsApp +818091166088 or Chatbox on Website www.bb-trip.com to tell us your flight number or details.
Once your flight has landed, your driver will wait for 45 minutes, giving you plenty of time to pass through security and claim your baggage. We’ll send you your driver’s phone number via text message and email when you land, so If it looks like it’s going to take longer than 45 minutes to get to the Arrivals hall, you can let them know.
Remember: after the 45 minutes are up, your driver may leave if they have not been informed of a delay.
If you’ve booked an Economy Service, simply follow the instructions in your confirmation email once you’ve landed. If you need help, use the emergency contact number we’ll send you via email and text message when you land.
Yes. If you need a child seat please tell us in the ‘Comments for the driver’ section when making your booking. Some of our Service Providers may apply an additional charge for the hire of a child seat, if this is the case, we’ll contact you to advise you of the additional charge and to arrange payment. If you’d prefer to bring your own child seat, that’s fine – check with your airline as they may allow you to carry this free of charge.
Check the local law
In some destinations, children are required by law to travel in a child seat or restraint. We’ll always try to inform you of this during the booking process, but it’s your responsibility to understand the local legislation of the place you’re visiting.
Important: if you fail to request a car seat for a child, you may not be accepted for travel in destinations where such legislation applies.
Make sure you tell us the number of children travelling and their ages in the Comments for the driver section when making a booking.
Please contact our customer service team and let us know the additional amount that the customer is required to pay and the type of car needs to be upgraded.
Call us at +81 50 5865 9177
